Such occasional and isolated instances of discord between employees will not constitute misconduct, unless they are flagrant outbreaks.This discusses eligibility principles involved when the claimant was discharged because of alleged unsatisfactory relations with the employer’s customers or the public.Her areas of expertise include staff management and professional development.She holds a master's degree in psychology from the University of Toronto and is currently pursuing her Ph D at the Ontario Institute for Studies in Education, focusing on emotions and professional relationships.Restaurants, markets, department stores, auto shops and dozens of other retail outlets rely to a large degree on "repeat" customers.If the customer is dissatisfied with the service of the employees of that firm, or if the customer has been shown discourtesy, the employer is virtually certain to suffer financially and no further investigation relative to the "tendency to injure" needs to be made.For example, introduce your request with a phrase such as, "I'll understand completely if you're unable to help ..." And mean it. Be aware of relative height positions during conversations.
Increasing your self-confidence may help you interact in a more positive way. Some people feel intimidated when confronted by arrogance.
If this does not work, they can make a formal complaint using their employer’s grievance procedure.